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<pre>Thanks Roger for the kind words on my more literary efforts in the
Parea list. I'm going to raise something quite controversial on this
group because I really want to listen to their views and advice.

Yes, it's about pomace olive oil!

Last week I was travelling in Shanghai and Singapore. One of my
"onerous" tasks was to visit world-class hotels in both cities and
observe the differences between them. Quite fascinating to see how
corporate culture, staff training, the general managers and
facilities contributed to different traveller experiences.

A visit to the "back-of-house" was often a feature of these visits:
seeing the kitchens, the laundries, the security facilities, the
sales/marketing staff, the staff restaurants, the back-office
paperwork, the training rooms that support the "front-of-house" rooms
and food/beverage experiences.

It was in one of these kitchens that I saw it; a four litre tin of
pomace olive oil from a European source. It was clearly and
prominently labelled as such. I checked the acidity and it was less
than 1%. I was shocked! I was also bound not to say anything as we
were very priviledged to be shown around. One can only infer that
this was not one of the brands banned by the various authorities
around the world. (I don't remember the brand). So I have quietly
tucked away the memory and am presenting it to you as a dilemma.

Questions:
Q1: How would you have handled the situation?
Q2: What are the rights of hotel guests in such situations?
Q3: What lessons does it hold for us in marketing and policing
quality standards?

Over to you :-)
Regards,
Lambros Karavis.
</pre>
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